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Every question
has an answer.

Whether you're evaluating Partneralytics, need onboarding support, or want to speak with someone about a specific feature β€” our team responds fast and knows the platform inside out.

Live Chat

Average response time: under 3 minutes during business hours

Email Support

support@partneralytics.com β€” replies within 2 business hours

Book a Demo

30-minute platform walkthrough with a partnerships specialist

Help Centre

600+ articles covering every platform feature and workflow

< 3 min
Live chat response
2 hrs
Email reply SLA
98%
CSAT score

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Find the right team

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We'll route you right.

Start a New Programme

Evaluating Partneralytics for your brand or looking to migrate an existing affiliate programme? Talk to our sales team. They'll walk you through the platform, answer commercial questions, and build a proposal tailored to your model.

Talk to Sales

Existing Customer Support

Already on Partneralytics and need help with tracking, payouts, reporting, or a partner dispute? Our support team handles platform issues and account questions with a two-hour response commitment on all plans.

Open a Support Ticket

Partnership & Agency Enquiries

Running an agency managing multiple brand clients? Want to become a technology integration partner or reseller? Our partnerships team handles commercial agreements, co-marketing, and technology integrations.

Agency Programme
● Support Online Now

Prefer to chat right now?

Our support team is live Monday to Friday, 9am–7pm GMT. Outside those hours, our AI-powered help assistant can answer most platform questions instantly β€” and escalate to a human the moment you need one.

Support commitment

Response times by channel & plan.

Live Chat
< 3 min
During business hours
All plans
Email Support
2 hrs
Response commitment
All plans
Phone / Call
Priority
Dedicated account line
Enterprise plans
Dedicated Manager
Named
Your single point of contact
Accelerate & Enterprise
Global offices

We're where your partners are.

Partneralytics operates globally with regional teams across five continents. Every office supports local partnerships operations, compliance, and partner success.

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New York

EST Β· UTC-5
  • 350 Fifth Avenue, Suite 4800, New York, NY 10118
  • +1 (212) 555-0192
  • us@partneralytics.com
  • Sales, Partnership Success, Finance
πŸ‡¬πŸ‡§

London

GMT Β· UTC+0
  • 1 Canada Square, Canary Wharf, London E14 5AB
  • +44 20 7946 0192
  • uk@partneralytics.com
  • EMEA HQ, Legal, Compliance
πŸ‡©πŸ‡ͺ

Berlin

CET Β· UTC+1
  • Friedrichstr. 68, 10117 Berlin, Germany
  • +49 30 1234 5678
  • de@partneralytics.com
  • Engineering, Product, DACH Sales
πŸ‡ΈπŸ‡¬

Singapore

SGT Β· UTC+8
  • 88 Market Street, CapitaSpring, Level 21, 048948
  • +65 6123 4567
  • apac@partneralytics.com
  • APAC HQ, Publisher Success
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Sydney

AEST Β· UTC+10
  • Level 35, Tower One, 100 Barangaroo Ave, Sydney NSW 2000
  • +61 2 9876 5432
  • au@partneralytics.com
  • ANZ Sales, Publisher Relations
πŸ‡§πŸ‡·

SΓ£o Paulo

BRT Β· UTC-3
  • Av. Paulista, 1048 – Bela Vista, SΓ£o Paulo – SP, 01310-100
  • +55 11 3456-7890
  • latam@partneralytics.com
  • LATAM Growth, Partner Compliance
Before you write

Quick answers to common questions.

How quickly will I hear back after submitting this form?

All form submissions receive an automated confirmation immediately, followed by a personal reply from our team within two business hours during weekdays. Complex commercial inquiries β€” such as enterprise pricing or migration projects β€” may take up to four hours as we route to the appropriate specialist.

I'm an existing customer β€” should I use this form or the in-app help?

For the fastest response, existing customers should use the in-app support widget β€” it automatically includes your account context, meaning our team can start working on your issue without needing to ask for additional details. This contact form is best for pre-sales inquiries, billing questions, or anything that doesn't fit neatly inside the platform.

Can I book a demo without signing up first?

Yes β€” demos are available to anyone evaluating the platform, with no account or credit card required. A 30-minute guided walkthrough with a partnerships specialist covers the features most relevant to your use case. You can book directly via the form above (select "Book a Demo") or reach us at demo@partneralytics.com.

I'm a journalist or researcher. Who should I contact?

Media and research inquiries go to press@partneralytics.com. Our communications team handles press releases, data requests, interview requests, and fact-checking. Response time for press inquiries is one business day, with priority given to time-sensitive publication deadlines.